Agency Performance Program - Agency Assessment - Onboarding - APP Team

Get to know the team that will be serving your agency!

Note: 80% of the time you will be working directly with Kelly Donahue-Piro. However the other team members may be on team meetings or coordinating directly with you for specific items listed below. 

Kelly Donahue-Piro, President


Phone: 401-415-6205

Cell: 401-316-8004 (preferred method)


Responsibilities: Making your insurance agency ridiculously amazing through our 2 year program! Also you can reach out to Kelly for anything- she will get it to the right person!

Deanna Hotham, Accounting


Phone: 401-415-6205

Cell: 203-314-9724 

Email: (preferred method)

Responsibilities: All things billing! State grants invoices, carrier co-op invoices, monthly payments, billing changes.

Nicole Vadnais, Operations

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Phone: 401-415-6205

Cell: 401-998-0702 

Email: (preferred method)

Responsibilities: State grant coordination, secret shopper calls, Agency Performance Pack, Online School

Louis Herrero, Data Processing

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Email: (preferred method)

Responsibilities: Processing agency raw data and transforming it into visual data for your agency. 

Michelle Brucal, Client Concierge

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Email: (preferred method)

Responsibilities: Coordinating Kelly's calendar, client follow up, training reporting, Agency Performance Pack school set up

Alex Arellano , Marketing Specialist


Email: (preferred method)

Responsibilities: Coordinating all APP marketing, 3 Minute Videos, Podcast, Course Launches, Social Media and weekly emails.