Running a Suspense Report in HawkSoft

Hawksoft Set-Up Guide

The purpose of the “Suspense Report” is to better understand what activities each agent has assigned to them that have not been completed yet.  

 

Select “Reports” then “Suspense”

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“Suspense” will open in a new window

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Then select the appropriate “User” from the dropdown 

Click “OK” 

 

The Suspense Report will open

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The report can then be filtered by “Category” or “Date”

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The “Category” Filter can be used to find only “Account Review” Suspenses

The “Date” Filter can be used to find a “Log” or “Suspense” on, before, after or between set dates.

 

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