How to handle renewal review call feedback if the calls aren't great quality in the beginning?

FAQ's from AppX Retention

That’s OK. That’s why we have 6 months. We have to focus on making the calls first. We can’t
optimize calls that aren’t being made. Once we get through the first few weeks of making all
the calls, we can work to polish them up! We will also have data points that show where each
person’s strengths and opportunities are. In AppX Retention 2 we work to optimize the call